Shipping
Warehouse Location
Sika Design USA
2650 4th Ave E #100
Shakopee, MN 55379
Lead Time
- Items in stock in the US: 4-5 business days
- Items in stock in Denmark: 10-12 weeks
- Items in stock in Indonesia: 14-16 weeks
- Special order items: 5 months
Freight Cap Zones
Additional Freight Services
- Lift gate for business without delivery dock: +$65
- Lift gate for residential curbside: +$95
- Threshold delivery (to first dry area inside home, no unpacking): +$135
- White Glove delivery (inside main floor, packaging removal): +300
- White Glove assembly (inside main floor, packaging removal): +$450
Certain additional freight services will be invoiced after delivery when they are added to the freight bill by the carrier, such as:
- Limited access areas: for example, streets that require specialized/smaller vehicles, construction sites, churches, schools, etc.
- High-cost surcharge areas: includes, but not limited to, New York metro and adjacent areas like the Hamptons, Los Angeles metro, Chicago Loop Area, Washington, DC metro, etc.
- Islands: for example, Martha's Vineyard, MA; Sanibel, FL; Johns Island, SC; San Juan Island, WA; etc.
Customer-Arranged Shipping: 5% Service Fee
You are welcome to arrange shipping with your own freight company. We charge a 5% handling cost on parcel/LTL shipments to cover the costs of pallets, packing materials, labor, and coordinating 3rd-party shipments. Any damage claims must be filed by you and you are solely responsible. At time of order, specify that you would like to arrange your own shipping. When your order is ready for pick up, we will email you with the pallet/carton count, weights and dimensions. Respond to this email with your BOL.
Payment
Forms of Payment
Design Holdings (dba Sika Design USA) accepts the following secure payment methods:
- Visa, Mastercard, American Express and Discover credit and debit cards (Orders under $10,000)
- Paypal (Orders under $10,000)
- Check
- Wire Transfer
Credit and debit card payments will appear on your statement as Design Holdings.
Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Payment at Checkout
Orders may be paid in full at time of checkout to waive the 3% convenience fee usually associated with credit cards and Paypal.
Invoiced Payment
Alternatively, you may place an order to be invoiced by your account manager according to the terms below. Note, a 3% convenience fee is added to all credit card or Paypal payments over $5,000.
- In stock in Minneapolis and ready to ship: 100% pre-payment
- Needs to be ordered from Denmark or Indonesia: 50% down payment to import / 50% before it ships from Minneapolis
- Special ordered items (custom colors, etc.) from Indonesia: 100% pre-payment before production
Ownership Reservation
Holding Stock
We do not hold in-stock product. If an order is confirmed and not allowed to ship within 30 days of purchase, customer will inquire a 5% storage fee for every 30 days thereafter your product is held in our warehouse.
Credit Card Disputes
In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds (in whole or in part) in favor of Design Holdings (dba Sika Design USA), the customer shall be responsible for all attorney's fees and costs borne by Design Holdings (dba Sika Design USA). The terms of any purchase from or dispute with Design Holdings (dba Sika Design USA) shall be governed by Minnesota law and any litigation arising out of such dispute shall be brought in the State of Minnesota, Hennepin County, in the district governing the City of Minneapolis.