Shipping & Payment

Shipping

Warehouse Location

Sika Design USA
400 Lakeside Ave
Minneapolis, MN 55405

Lead Time

  • Items in stock in the US: 4-5 business days
  • Items in stock in Denmark: 10-12 weeks
  • Special order items: 5 months

Minimum Less than Truckload (LTL) Shipment

If items ship freight, the minimum charge is $185.

Additional Freight Services

  • Select major cities (ex. NYC): +$95
  • Lift gate delivery: +$50
  • Residential + Lift Gate delivery (curbside): +$90
  • Inside Delivery (business or residential): +$135 
  • White Glove (Room of choice on main floor, and packaging removal): +$235

Additional freight services including limited access delivery, construction site delivery will be invoiced after delivery in the event they are added to the freight bill by the carrier.

Payment

Forms of Payment

Design Holdings (dba Sika Design USA) accepts the following secure payment methods:

  • Visa, Mastercard, American Express and Discover credit and debit cards (Orders under $10,000)
  • Paypal (Orders under $10,000)
  • Check
  • Wire Transfer

Credit and debit card payments will appear on your statement as Design Holdings.

Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Payment at Checkout

Orders of in stock items may be paid in full at time of checkout to waive the 3% convenience fee usually associated with credit cards and Paypal. These items will then be ready to ship out of Minneapolis.

Invoiced Payment

Alternatively, you may place an order to be invoiced by your account manager according to the terms below. Note, a 3% convenience fee is added to all orders where credit card and Paypal payments.

For first-time customers, opening order terms are 100% pre-payment before shipping.

After your opening order:

  • In stock in Minneapolis and ready to ship: 50% pre-payment
  • Needs to be ordered from Denmark: 50% down payment to reserve / 50% when it ships from the US
  • Needs to be ordered from Indonesia: 50% when it ships from the factory / 50% when it ships from the US
  • Special ordered items (custom colors, etc.) from Indonesia: 50% down payment / 50% when it ships from the US

Ownership Reservation

The goods sold shall remain the Vendor's property until payment has been made in full.

Holding Stock

We do not hold in-stock product. If an order is confirmed and not allowed to ship within 30 days of purchase, customer will inquire a 5% storage fee for every 30 days thereafter your product is held in our warehouse.

Credit Card Disputes

In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds (in whole or in part) in favor of Design holdings (dba Sika Design USA), the customer shall be responsible for all attorney's fees and costs borne by Design holdings (dba Sika Design USA). The terms of any purchase from or dispute with Design holdings (dba Sika Design USA) shall be governed by Minnesota law and any litigation arising out of such dispute shall be brought in the State of Minnesota, Hennepin County, in the district governing the City of Minneapolis.